Refund & Replacement Policy

At Oliphenolia, we take the quality and integrity of our supplements seriously. Because our products are dietary supplements intended for consumption, we maintain strict safety and hygiene protocols.

1. General Policy

Due to the nature of our products, all sales are final. We do not offer refunds or replacements for "change of mind," flavor preferences, or if the product does not meet personal expectations regarding results.

2. Eligible Criteria for Replacement

We only offer replacements or refunds in the event of Transit Damage. A replacement will be issued if:

• The outer packaging or bottle is significantly damaged (cracked, leaking, or broken seal) upon arrival.
• The product received does not match the order placed.

3. Reporting Requirements

To qualify for a replacement or refund due to damage, you must adhere to the following "Same-Day Reporting" rule:

• Timeline: Damage must be reported within 24 hours of the delivery timestamp provided by the courier.
• Proof Required: You must email [Insert Email Address] with your order number and clear photographic evidence of the damaged packaging and the shipping label.
• Verification: Once our team verifies the transit damage, we will ship a replacement at no additional cost to you.

4. Non-Returnable Items

We cannot accept returns or provide refunds under the following circumstances:

• Reports made after the 24-hour delivery window.
• Products that have been opened or the safety seal has been tampered with.
• Issues resulting from improper storage after delivery (e.g., exposure to extreme heat or sunlight).

5. Refund Process (If Applicable)

In rare cases where a replacement is unavailable, a refund will be processed to your original payment method. Please note that it may take 5-10 business days for your bank or credit card company to process and post the refund.

Transit Damage Report Template

To expedite your request for a replacement, please use the following format and send it to [email protected] or WhatsApp it to +91 9844068083.

Subject: URGENT: Damage Report - Order #[Your Order Number]

Customer Details:

• Order Number:
• Date of Delivery:
• Time of Delivery (if known):

Description of Issue:

(Please briefly describe the condition of the package upon arrival, e.g., "The outer box was crushed and the bottle seal is broken.")

Required Attachments:

Note: Please attach at least two high-resolution photos.

• A photo of the damaged product next to the shipping label.
• A close-up photo of the specific damage (leaking, broken seal, etc.).